Documentation

Can you believe it?  they actually asked me why I didn’t do more documentation during my year there.

Let’s see.  During the course of the past year, we designed, installed, implementated, moved, migrated, redesigned, reimplemented an entire corporate infrastructure.

My part in this was fairly simple.

Primary role:

Storage Design (Clariion/Symmetrix), Implementation, Management
Backup Design (Veritas NBU 6.0), Installation, Management
SAN Design (Cisco), Implementation, Management
NAS-Design (Celerra), Implementation, Management
Plus I was doing a good portion of the server builds, OS installs, partitioning, application installations, etc.  I also became the defacto Linux administrator (because the only other person capable of doing it didn’t have time either), managed the external DNS servers, did some exchange design and build, migration, printers/scanners, SMTP Mailscanners,  well the list goes on and on.

And of course fire-fighting was a big part, this was in fact a Windoze shop so we spent a lot of time figuring out what Microsoft was trying to accomplish and what we really wanted it to accomplish.

So I guess I should have tacked another hour or two onto my 16 hour days to make sure everything was documented.

Nigel is right in his comment that storage people are a different breed.  Whether your HP, Hitachi, EMC, NetApp or whatnot.  Every “storage-centric” person I’ve ever met has been unique in their ability to look at every moving part in an environment and conceptualize “the fundimental interconnectedness of all things.”  (With apologies to the late Douglas Adams)

In short – storage people get it. 

There is one of my co-workers at work who also gets it.  I see the faint glimmer of a storage admin in him, and have spent the time we’ve worked together trying to cultivate it while the powers-that-be tried desparately to keep the status-quo.  (Maybe they know that once he can put “EMC” or “SAN” on his resume the $$ shoots up – who knows?)

Anyway, I’ve got to get back to my documentation.  😉

4 comments

Skip to comment form

    • on February 14, 2007 at 4:28 am
    • Reply

    You’re leaving, why not give a witty retort :>

    Like “Let me answer your question with another question. I believe this will allow you to answer both, for yourself, at one time. Why didn’t your original job description list the 40 extra jobs I would be doing during my tenure here?”

    Good luck in the new endeavor(s) I would like to believe that I’m one of the *storage guys* but I suppose I’m still in my infancy, and currently on the support side of things. Perhaps one of these years I’ll jump over to the administration/dark side. I guess I’ll just follow the money 🙂

    • Jesse on February 14, 2007 at 6:45 am
      Author
    • Reply

    Actually – it did.

    I believe the phrase was “Other duties as assigned” 😉 A common catch all for “We’re going to make you muck out the pig-sty too.”

    I don’t feel so bad though, at least I’ve never been called to the CEO’s house because they couldn’t get AOL set up on their home PC. That would have been a career-limiting day, because I wouldn’t have been able to stop laughing.

  1. I hope you had time to do the most important peice of documentation………………………. getting all of that work and experience documented on your Resume!

    Actually Im being a little flippant with that comment but there is a grain of truth 😉

    I recently did quite a large project to remove a couple of thousand disk drives from a single customers SAN. While planning the work I realised Id need the help of their storage admin shift guys. So I cam in over a weekend and trained them on a couple of products so they could do the work while I went home and caught up on some much needed sleep. You sould have seen their eyes light up when I was showing them the tools and providing them the documentation. A couple of them were honestly like kids at Christmas. I guess you could say I saw that faint glimmer in them too.

    • Jesse on February 14, 2007 at 5:37 pm
      Author
    • Reply

    Funny thing is, I didn’t put much of the new hardware experience on my CV, the only real updating I did was taking off the stuff I didn’t want to work with. (I have an MCSE, but don’t usually advertise it because I don’t want to be another Windows admin.)

    It’s there in a lot of people, just doesn’t get cultivated.

Leave a Reply

Your email address will not be published.