Transitioning “dial-home” away from modem has got to be the crappiest idea there is.
When the network is down, remote support is down.
I’m sitting in a datacenter that was powered off this weekend (don’t ask) On recovering, one Symm failed to IML.
The network is still down.
I can’t even START troubleshooting the Symm until it’s back up.
Start of a craptastic weekend in my book.
Lesson Learned – keep the modems JUST IN CASE.