Category Archive: LackOfCustomerService

Mar 17

I remember the good old days….

When the triage guys @ EMC actually listened to the person calling in the problem and directed the call appropriately. (Just had one I specifically asked for PSE and they routed me to software for some unknown reason, now, three hours later, it’s been re-routed to PSE) When the support specialist working a call would …

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Nov 19

Dell’s false promises –

Yes – I can say it.  Dell lied to me. I have a problem with my new notebook.  Recently (read: less than 90 days ago) I bought a new Dell D620.  When I was forcibly ejected from my last company I found myself without a notebook computer.  So I logged in and bought one.  Given that my new …

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