Ranting and raving about storage and technology.

Category: LackOfCustomerService

Mar 17

I remember the good old days….

By Jesse in Downtime, EMC Failures, Gripe, LackOfCustomerService, SRDF, Support-Calls

When the triage guys @ EMC actually listened to the person calling in the problem and directed the call appropriately. (Just had one I specifically asked for PSE and they routed me to software for some unknown reason, now, three hours later, it’s been re-routed to PSE) When the support specialist working a call would …

2 comments

Nov 19

Dell’s false promises –

By Jesse in CustomerService, Dell, LackOfCustomerService

Yes – I can say it. Dell lied to me. I have a problem with my new notebook. Recently (read: less than 90 days ago) I bought a new Dell D620. When I was forcibly ejected from my last company I found myself without a notebook computer. So I logged in and bought one. Given that my new …

3 comments

Yes, Including that one.

I am usually (but not currently) a consultant for EMC, but the opinions expressed here are entirely my own.

I'm vendor agnostic. I don't get into religious arguments about what is best for other people. That's a stupid argument. Different technologies work better for different people, and who am I to judge.

This is my blog, and reflects my personal opinions and observations. Content published here is not read or approved in advance by My employer, and (probably) does not reflect the views and opinions of anyone who isn't me.

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Actually it's free. Email and I'll be happy to include your storage or technology blog in my links.

Category: LackOfCustomerService

I remember the good old days….

Dell’s false promises –

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