When the triage guys @ EMC actually listened to the person calling in the problem and directed the call appropriately. (Just had one I specifically asked for PSE and they routed me to software for some unknown reason, now, three hours later, it’s been re-routed to PSE) When the support specialist working a call would …
Category Archive: LackOfCustomerService
Nov 19
Dell’s false promises –
Yes – I can say it. Dell lied to me. I have a problem with my new notebook. Recently (read: less than 90 days ago) I bought a new Dell D620. When I was forcibly ejected from my last company I found myself without a notebook computer. So I logged in and bought one. Given that my new …
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